“You are probably already hyperemployed. It is what happens when things that were previously a specialist job are given to you as a feature of some technology: modern systems allow you to manage your own diary, your accounting, your expenses, your letter writing, your presentation design and your research. But even though all of these tasks were once someone else’s specific role, the possibilities of IT-driven cost savings mean that because you can, you must. A young person entering the world of work without all of these skills is at as great a disadvantage as someone who cannot type.”
Ben Hammersley The Sunday Times, 05 January 2014. (Paywall)
When I am struggling to keep everything moving forward I remember this paragraph, and remind myself that being all things to all people is impossible and that, sometimes, something has to give.
So to those people to whom an email is owed, to whom a letter remains unwritten, or to whom I have not spoken this month, I apologise.
It’s not you.